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Susandb1
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Suitable phone?

‎29 Aug 2024 07:11 PM

Hi! My elderly mother had new optic broadband fitted in Tuesday. Landline not working. Is it because she needs a digital phone now? She is very stressed as you can imagine. I have attached photos of new setup plus her phone. Thanks! All advice welcome!

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cookiemonsteruk
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Re: Suitable phone?

‎29 Aug 2024 07:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@Susandb1 

 

Is the phone plugged into the back of the router or the old mastersocket

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Susandb1
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Re: Suitable phone?

‎29 Aug 2024 07:15 PM

Back of the router

 

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cookiemonsteruk
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Re: Suitable phone?

‎29 Aug 2024 07:18 PM

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@Susandb1 

 

Any phone with a bt type phone jack should work then so long as its not a bt digital voice phone. What colour is the voice light on the sky hub

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
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Susandb1
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Re: Suitable phone?

‎29 Aug 2024 07:20 PM

I'm not at her house at the mo so can't tell you. I'm.going to try switching everything off tomorrow but wondered about the phone. What colour should the light be?

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cookiemonsteruk
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Re: Suitable phone?

‎29 Aug 2024 07:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@Susandb1 

 

The voice light on the sky hub should be green

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Susandb1
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Re: Suitable phone?

‎29 Aug 2024 07:23 PM

Thanks so much for your help! I might be back tomorrow with more questions!!

 

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