@Mor19 Is the phone now plugged into the back off the sky Hub, and which hub do you have, also see about the hub lights! Couple days at most, but do call the landline number to see, incoming and outgoing both are separate issues along with different network's connecting, ie EE O2 3 etc and landline calls....
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
