Sky talk server error

[Michael_G]

This is still not working and the most recent app update has removed the Sky Talk option altogether.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Honda+Fan]

Still not fixed but someone on the forum with more knowledge than Sky IT support has spotted that when accessing Sky Talkshield the URL gets corrupted.

Sky talk shield may be accessed directly though a browser at https://www.Sky.com/my account/bb-and-talk/talkshield

[Honda+Fan]

Correct URL to access Sky talk shields is 

https://www.Sky.com/myaccount/bb-and-talk/talkshield

[Melmar]

Tried to block number via Sky Talk Shield but showing server error as previous posts. Have deleted app and reinstated. Still does not work

[rollernig]

7 November still getting server error. Spoke to Sky, they had no idea so are sending a new router. I actually rang about lousy speed and was told the router is 3 years old so has probably had it. If true why not send new router every three years!!! I tried the link mentioned elsewhere and got in. Why are Sky taking so long to correct the link on the home page?

[TimmyBGood]

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@rollernig wrote:

Spoke to Sky, they had no idea so are sending a new router. I actually rang about lousy speed and was told the router is 3 years old so has probably had it. If true why not send new router every three years!!!

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Because with six million households supplied with broadband by Sky, that would be hugely expensive and massively wasteful.  As you say, when support has no idea what the actual problem is, they typically send out a new Hub by default.

[pete+oxley]

I have just started with talk shield and when I go on the shield icon on the pc it says server error.

I cannot set anything up to help family calling us.

[Mark39]

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@pete+oxley wrote:

I have just started with talk shield and when I go on the shield icon on the pc it says server error.

I cannot set anything up to help family calling us.

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Try the link in Honda+Fan's earlier post 

[pete+oxley]

If this person can get this right what is wrong with the tec team at Sky?

[Honda+Fan]

https://www.sky.com/myaccount/bb-and-talk/talkshield

This solution was provided much earlier in this topic.

People need to read though posts from start & leave thumbs up against solutions that work.

[Mark39]

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@Honda+Fan wrote:

https://www.sky.com/myaccount/bb-and-talk/talkshield

This solution was provided much earlier in this topic.

People need to read though posts from start & leave thumbs up against solutions that work.

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Quite so.

[caesarome]

I have marked the post by @ProblemSolver as the solution so hopefully more people will see it.

[colin+hince]

Now works thank you very much, XX 

[Badknees]

Access to Sky Talk Shield comes up with 'Server Error' in top left of screen. If I isable Broadband Shield I an access Talk Shield, but as soon as I use another website Broadband Shield re-activates and I canot access Talk Shield (same Server Error message).