Sky phone line not working

[Mike+Gahan]

My phone line is not working although my internet is.  I cannot make or receive calls and there is no dial tone. I have tried a different handset but both show the same fault "check phone line." I have also trried a new Sky microfilter without success. Thanks

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app. Let us know how you get on.

[Mike+Gahan]

• I have just reset the router and the voice button 🔘 is blank,  the other three are green. How do i go about booking Openreach do I need to phone 📱 Sky? 

[Mark39]

If you run the line test as @caesarome posted, and a fault is detected you may be able to book an engineer online. Otherwise you'll need to call Sky.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86 · Accepted solution]

Update - After a private chat an external fault was detected and an engineer has been booked.