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Discussion topic: My dads phone has no dial tone

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Kimmyfm66
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My dads phone has no dial tone

‎26 Jun 2024 10:12 AM

My dads phone line has no dial tone, checked everything is plugged in properly and all is good, tried a different phone and the same issue, any ideas? 

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Daniel0210
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Re: My dads phone has no dial tone

‎26 Jun 2024 10:50 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kimmyfm66 

You or your Dad can try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Highlinder
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Re: My dads phone has no dial tone

‎26 Jun 2024 10:51 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kimmyfm66  Are you able to call Sky on your Dad's behalf and report this fault?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Kimmyfm66
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Re: My dads phone has no dial tone

‎26 Jun 2024 11:04 AM

Was hoping to get resolved without ringing, as he's not great on the phone and the account is in his name, but I help manage his finances as POA. Will give them a call on my mobile later. 

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Daniel0210
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Re: My dads phone has no dial tone

‎26 Jun 2024 11:20 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kimmyfm66 

See this link regarding third party assistance (POA)

https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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