Sky Talk issues

[Monty300716]

Hi my home phone isn't working I've checked there's no faults on the line and my broadband works fine. When i ring using my mobile it rings on the mobile but my home phone doesn't ring. Any help would be appreciated thanks.

[Mark39]

Did you run the connection test here (even though your broadband is OK)?

https://www.sky.com/help/articles/broadband-diagnostic-start

If that didn't detect the fault, you'll need to report it to Sky.  Either give them a call if you have the means, or we can alert the Community messaging team who may be able to help here.  Just so you know, the messaging service isn't a live chat, so  there's likely to be a delay between Sky's  responses.

[Monty300716]

I've run the connection test and there's no issue with it.  Would be possible to alert the community messaging team for me please? Thank you for your help

[Mark39]

Ok, I've flagged your post to Sky and a Community adviser may be able to help you later today. Look out for a blue/red chat 'bubble' towards the bottom of the page.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[Tom-W19 · Accepted solution]

After speaking with Monty300716 we accessed the account and ran a line test which detected an external fault on the line. 

We have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Monty300716 and thanks again.

[CoH]

My internet works fine but I cannot receive or make calls

[Highlinder]

@CoH  Already answered your own thread on this matter.