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Discussion topic: Sky Talk evening and weekend calls free package

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This message was authored by SP65 This message was authored by: SP65

Sky Talk evening and weekend calls free package

I signed up with Sky Broadband in August and after discussion with the person on the line about phone calls also signed up for  evening and weekend calls package. I was told that the Sky Talk Evenings and Weekends Extra plan allows unlimited calls to UK landlines and mobiles during evenings and weekends. The evening period starts from 7 PM on weekdays and lasts until 7 AM the next day, while and the weekend period starts from Friday evening and lasts until Monday morning.. My first 2 bills from sky have had 5 calls charged even though these were only made in this "free" period. 4 of the 5 were for less than one hour. When I challenged Sky that this was an error they told me that the free calls were only to my postcode! Has anyone had a similar experience. I frankly didnt believe this answer and have logged a complaint to escalate and resolve this.