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Discussion topic: Sky Talk Line not working

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This message was authored by badgerman53 This message was authored by: badgerman53

Sky Talk Line not working

My Landline has suddenly stopped working (although Internet etc is still OK)

 

I've gone through all the help routines without success.

 

I rang the automated help number which identified a fault but hasn't given me the info to fix it.

 

Can someone help get me through to someone who can fix the issue please?

Thanks

 

Dave

 


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badgerman53
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This message was authored by badgerman53 This message was authored by: badgerman53 Answer

Re: Sky Talk Line not working

It didn't but I've now managed to book in an engineer via another Sky number.

 

Thanks for your help though

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk Line not working

Posted by a Superuser, not a Sky employee. Find out more

@badgerman53 
Try running the below test. If it detects an external fault it may give you the option of booking an engineer. Openreach’s target fix times is within 2 working days from when they’re notified by Sky.
https://www.sky.com/help/articles/fix-phone-problems-start


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
badgerman53
Topic Author
This message was authored by badgerman53 This message was authored by: badgerman53

Re: Sky Talk Line not working

Already tried that without success thanks Daniel

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk Line not working

Posted by a Superuser, not a Sky employee. Find out more

@badgerman53 

Did it not give you the opportunity to arrange an engineer? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
badgerman53
Topic Author
This message was authored by badgerman53 This message was authored by: badgerman53 Answer

Re: Sky Talk Line not working

It didn't but I've now managed to book in an engineer via another Sky number.

 

Thanks for your help though

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