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Discussion topic: No dial tone, but broadand is working

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This message was authored by Raxxos This message was authored by: Raxxos

No dial tone, but broadand is working

I have no dial tone and have not for a couple of days now, I have terrible mobile phone signal so calling is not an option. No way of doing a line test, at least that I can find.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No dial tone, but broadand is working

Posted by a Superuser, not a Sky employee. Find out more

@Raxxos given there are 2 ways a voice line can be delivered if you are on the new digital method where the phone plugs into the Sky hub check the lights on the hub see https://www.sky.com/help/articles/hub-lights-explained-start as the triublecshooter will tell you what to do. If you are on the older analgue service via a phone socket call Sky and report the fault. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Raxxos
Topic Author
This message was authored by Raxxos This message was authored by: Raxxos

Re: No dial tone, but broadand is working

Done all that. How can I call Sky when my phone does not work?

This message was authored by Chrisee This message was authored by: Chrisee

Re: No dial tone, but broadand is working

Posted by a Superuser, not a Sky employee. Find out more

@Raxxos most oeople have a mobile or can borrow a phone. I am a customer like yourself. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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