Sky Talk Friends & Family

[Twiggymojo]

Do Sky still offer free calls to family & friends? I had a list of family names where calls were free but now I've started to be charged. Only seems to have started happening since we had Sky fibre installed.

[Daniel0210]

@Twiggymojo 

I've been with Sky for BB and landline for quite a few years and that isn't something I've seen offered by Sky. I think BT used to offer that. 

[TimmyBGood]

@Twiggymojo 

As @Daniel0210 indicates, 'Friends & Family' was a BT product which ceased for new users more than a decade ago.  Even then it was just a discount scheme rather than free calls, because telephony used to be seriously expensive.

https://www.dailymail.co.uk/news/article-1127090/BT-nets-250m-hanging-Friends-amp-Family-discount-sc... 

[TimmyBGood]

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@Twiggymojo wrote:

 Only seems to have started happening since we had Sky fibre installed.

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That suggests you were previously on an inclusive tariff but have now moved to the default Sky Talk 'Pay As You Talk'

[Twiggymojo]

That would make sense but I've been with Skytalk for a number of years and never paid extra for individual calls. Last month I was charged £3 for a single call albeit the call did last 70 minutes but I've been making the same call to the same number most weeks for a long time and never been charged a single surcharge or never realised if I have.

[TimmyBGood]

@Twiggymojo 

That's why I wondered if you have left an inclusive bundle recently.  Landline calls are typically never actually free.