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Discussion topic: Sky Landline not working

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This message was authored by Vi4 This message was authored by: Vi4

Sky Landline not working

I have Sky Talk and Broadband but my phone hasn't been working since 24th September. Initially it was crackling for a few days but now I'm unable to make or recieve calls at all. When I try and make a call I just receive message "Please check line cord". I don't get a ring tone at all and when someone tries to ring me they just get voicemail service.

 

When I use the Service Checker it says there is an outage on broadband in the area but my broadbad is working fine. I've tried doing the things that the online help suggests e.g. checking cables, but to no avail.

 

Any ideas please as I have no phone at all.

 

Thanks

Vi

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Vi4 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

 

They can check the line and if an external fault is found they'll pass it to Openreach for investigation. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Vi4 

Now escalated. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky Landline not working

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Vi4 to chat.

This message was authored by Margaret39 This message was authored by: Margaret39

Re: Sky Landline not working

Telephone system not working - says number can't be recognised.  And 'please check

line chord' which looks ok

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Margaret39 wrote:

Telephone system not working - says number can't be recognised.  And 'please check

line chord' which looks ok


Any background to this? Are you new to Sky broadband/Talk? Or has your landline with Sky been working up to now?

This message was authored by Lazarro This message was authored by: Lazarro

Re: Sky Landline not working

I have had a sky talk issue for over 4 months engineer came out and told me it was an issue with BT he said he would let them know. That was 3 weeks ago still nothing. My  phone is a life line which I also pay for. I am now without a support network should my disability flare up. pls pls help me im stuck and worried. my sky payments are all up to date

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Lazarro 

Have you spoken to Sky in the last 3 weeks to get an update on this? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lazarro This message was authored by: Lazarro

Re: Sky Landline not working

thanks for you question most appreciated. However  If I had a line I would phone them. Its easier to get an audience with the Pope than navigate their systems. I pay for that I can also pay for mobile fees. thanks again.

 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Landline not working

Posted by a Sky employee

Hi there @Lazarro , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lazarro This message was authored by: Lazarro

Re: Sky Landline not working

Dear Community Readers and members. Just a quick note to sat Thank you To whom ever made it happen! My Sky talk is now working again. Bless you. 

Tony

Vi4
Topic Author
This message was authored by Vi4 This message was authored by: Vi4

Re: Sky Landline not working

Hi,

 

Thanks for the help here as I had an engineer come out and finally got my landline working after not having it work for 2 weeks. 

 

Does anyone know how the compensation scheme works as I thought it was automatic but looking at my bill today it's the same as my normal monthly figure. My phone was fixed about 2 weeks ago but I read that compensation should be automatic and it doesn't have to be raised with Sky? I did get a text from Sky saying my phone was now fixed so they do know it is fixed.

 

Thanks,

Vi

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Vi4 it's credited automatically.to your Sky account within 31 days of the fault being fixed, so it should appear in a later bill.

Vi4
Topic Author
This message was authored by Vi4 This message was authored by: Vi4

Re: Sky Landline not working

OK thanks Mark, I'll await next months bill.

 

Vi

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