Sky Landline not working

[Vi4]

I have Sky Talk and Broadband but my phone hasn't been working since 24th September. Initially it was crackling for a few days but now I'm unable to make or recieve calls at all. When I try and make a call I just receive message "Please check line cord". I don't get a ring tone at all and when someone tries to ring me they just get voicemail service.

When I use the Service Checker it says there is an outage on broadband in the area but my broadbad is working fine. I've tried doing the things that the online help suggests e.g. checking cables, but to no avail.

Any ideas please as I have no phone at all.

Thanks

Vi

[Daniel0210]

@Vi4 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

They can check the line and if an external fault is found they'll pass it to Openreach for investigation. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Vi4 

Now escalated. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Vi4 to chat.

[Margaret39]

Telephone system not working - says number can't be recognised.  And 'please check

line chord' which looks ok

[Mark39]

---

@Margaret39 wrote:

Telephone system not working - says number can't be recognised.  And 'please check

line chord' which looks ok

---

Any background to this? Are you new to Sky broadband/Talk? Or has your landline with Sky been working up to now?

[Lazarro]

I have had a sky talk issue for over 4 months engineer came out and told me it was an issue with BT he said he would let them know. That was 3 weeks ago still nothing. My  phone is a life line which I also pay for. I am now without a support network should my disability flare up. pls pls help me im stuck and worried. my sky payments are all up to date

[Daniel0210]

@Lazarro 

Have you spoken to Sky in the last 3 weeks to get an update on this? 

[Lazarro]

thanks for you question most appreciated. However  If I had a line I would phone them. Its easier to get an audience with the Pope than navigate their systems. I pay for that I can also pay for mobile fees. thanks again.

[Greenfingers001]

Hi there @Lazarro , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lazarro]

Dear Community Readers and members. Just a quick note to sat Thank you To whom ever made it happen! My Sky talk is now working again. Bless you. 

Tony

[Vi4]

Hi,

Thanks for the help here as I had an engineer come out and finally got my landline working after not having it work for 2 weeks. 

Does anyone know how the compensation scheme works as I thought it was automatic but looking at my bill today it's the same as my normal monthly figure. My phone was fixed about 2 weeks ago but I read that compensation should be automatic and it doesn't have to be raised with Sky? I did get a text from Sky saying my phone was now fixed so they do know it is fixed.

Thanks,

Vi

[Mark39]

@Vi4 it's credited automatically.to your Sky account within 31 days of the fault being fixed, so it should appear in a later bill.

[Vi4]

OK thanks Mark, I'll await next months bill.

Vi