SKY TALK

[DIMIRI]

VOICE GREEN LIGHT OUT ON ROUTER, NO LANDLINE PHONE WORKING, I HAVE DECT PHONEUNABLE TO PHONE IN USING MOBILE PHONE TELLS ME TO CHECK LANDLINE IMPOSSIBLE TO CONTACT ANYONE AT SKY

ALAN

[Mark39]

Are you new to Sky Talk? Is your DECT phone base station plugged into the Hub? Why can't you contact Sky by mobile?

Please don't SHOUT.

[DIMIRI]

I am new to sky talk only just had full fibre installed,the phone is plugged into the correct socket on the router trying to contact anybody at sky is an uphill task that Ai chat is a waste of space and reporting the fault only gets a text saying tested line and it's okay I test it and it said there is a problem with wi fi get help?

[Mark39]

When was your full fibre service activated?

[DIMIRI]

It was installed on Tuesday not had a text e mail from sky confirming it's all done I originally was with Plusnet contract ended so decided to go with sky Alan

[Mark39 · Accepted solution]

Try restarting your Hub by switching off at the plug for 30 seconds. If you still have no landline service, it would be best to report it to Sky again.  If you wish we can ask Sky's messaging team to contact you here via a private, online chat so that you can do that. 

[DIMIRI]

Mark your my hero, it worked, I was on the point of cancelling the contract within the 14 day cooling off period as I felt I was banging my head against a brick wall thank you again alan

[Mark39]

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@DIMIRI wrote:

Mark your my hero, it worked...

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😄😄😄

Glad it was an easy fix. 

Post again if you have further problems, but you should be ok.

[DIMIRI]

Thank you 😊