SKY TALK NO LANDLINE IN AND OUTBOUND

[ByronJackson]

Hello All,

Recently moved to Sky from BT.  Router is fine and we have a seperate Openreach Port for phone on the wall - phone is plugged in.  Phone number from BT was supposed to have been retained however we have a new number - neither number works and we are unable to make or receive calls.

I rang Customer services but after being passed around I was eventually cut off after 45 minutes.  Is there a direct number we can call in the UK that can resolve the issue?

[GD1]

@ByronJackson  There is no direct UK number, calls are routed to the next available advisers

On your hub from Sky is there a voice light?  If so is this illuminated?

If yes your phone plugs into the UK phone port of the hub.

[ByronJackson]

Hi there - We have a single white light only no voice light.  Broadband is fine just to landline - no dial tone.  Line was transferred over on the 12th February - had nothing since then.  I assume Sky didnt do something there end when BT / Openreach closed the old line?

[Mark39]

Is your phone plugged into your broadband Hub? It won't work from a wall socket.

[GD1]

@ByronJackson   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[ByronJackson · Accepted solution]

I have just managed to sort it!  I needed to plug into the router direct and NOT the Openreach Master Phone socket.   I have a new number but thats fine as we rarely use the phone - Thank you for your help.

[Mark39]

---

@ByronJackson wrote:

I have just managed to sort it!  I needed to plug into the router direct and NOT the Openreach Master Phone socket.   I have a new number but thats fine as we rarely use the phone - Thank you for your help.

---

As previously advised.....🙄 

[ByronJackson]

Yes sorry for the late response - I went to check.  Been with BT for a long time I had no idea that the filter was inbuilt into the router whereas BT use the filter on the wall.

Thank you for you're help saved me a few hours wasted on the phone