@Dave2221 wrote:
On 26 May 2026, an open reach engineer sent by sky attended my home address and installed a new wifi router. They then connected my BT telephone to the back of the router and left. Since then my telephone landling does not work. I cannot make or receive calls. I have contacted sky customer service who insist the problem is mine and also open reach who referred my back to sky. My sky tv/broadband package includes sky talk, so I appear to be paying for a telephone landline I no longer have access to. Had this been explained to me by sky or open reach I would never have agreed to have the new router installed. My question is, is there any way around this issue.
I presume your BT phone was connected to to you phone socket before the open reach engineer canected to your Sky hub, try puting back there and see if your service is restored. However BT are changing there phone service to a phone service by broadband called digital voice, and the present analog service is being discontinued so if you have not already lost your service from your old phone socket you will do so by the end of this year,. Also have you just changed to Sky broadband if so you may have already lost you old BT analog BT service because of you change , hence the reason the engineer connecting your phone to back of your Sky router. However the new BT digital service will only work if connected to the BT Smart hub router, as you now have Sky broadband with a Sky router it incompatible and therefore you would have lost your BT phone service by the end of the year when BT say the old service will finish for everybody anyway . However your broadband service supposedly includes Sky talk and plugging the phone you used for the BT phone service , should still work for Sky equivalent digital phone service when connected to your sky router. Therefore I suggest you get in contact with Sky to find out why if you have Sky talk in your package why you are not getting any service when the phone is connected to the Sky router as it should do if you have Sky talk. Once you get it working I suggest you cancel you BT service because as I said with a Sky broadband you will unfortunately loser your BT phone service by the end of year if you still have it anyway.
i presuming when you say your BT phone it was a traditional analog phone that was connected to you bt phone socket (that will work as as said above) and is not a digital BT phone suppled by them to connect to a BT router, if it is, that phone will not work when connected to a Sky router
