Retain landline number

[fah4d]

I switched broadband from Vodafone to sky. It goes live middle of next month. I requested to keep the current landline number. Then I get a message on My Sky regarding the switch and it says I will get a different landline number. I rang sky and said i want the same landline number that I currently have. I was told cancelling the order was the only way and then sign up again. They cancelled it, I signed up to sky broadband again and again I'm given a different landline number. Anyone else having issues porting their number with sky

[GD1]

@fah4d  As per this link https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky

Your landline phone number

Most of the time, you can keep your existing landline number when moving to Sky Talk. Just let us know your existing number and your landline provider when you order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. Or sign in to My Account to see it.

[Mark39]

@fah4d yes, there have been previous posts reporting problems with porting landline numbers. Sometimes it's for technical,reasons as @GD1 posted, occasionally it's because Sky mistakenly didn't ask for the number to be ported from the previous provider, and occasionally because the previous provider didn't act on the porting request.

Sky have taken the correct action in your case by cancelling and re-ordering Sky Broadband/Talk, which still hasn't resulted in your number being ported. It would seem very unlikely, in the circumstances that they failed to request porting,of the number a second time having been put on notice that it didn't happen the first time.