Discussion topic: Re: Phone line - cannot make or receive calls

This message was authored by: SNOOKER41ball · ‎22 May 2023

We cannot recieve or make calls on our land line as it crackles loudly.

we have had broadband and sky TV for several years and this has happened recently.

Can you help

regards

Malc Belshaw

This message was authored by: Daniel0210 · ‎22 May 2023

@SNOOKER41ball

Try the troubleshooting via this link. If it discovers an external fault it may allow you to arrange an engineer.

https://www.sky.com/help/articles/fix-phone-problems-start

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎22 May 2023

First try the connection test here, regardless that your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, it will need to be reported directly to Sky. If you wish, we can ask their messaging team to contact you via the forum so that you can do that.

Discussion topic: Re: Phone line - cannot make or receive calls

Re: Phone line - cannot make or receive calls

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Re: Phone line - cannot make or receive calls

Re: Phone line - cannot make or receive calls

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