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Discussion topic: Charged for calls I haven't made, don't have a phone with my broadbande

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This message was authored by TaraW12 This message was authored by: TaraW12

Charged for calls I haven't made, don't have a phone with my broadbande

I've just checked my bill for next month, and I'm being charged £0.47 for a call I supposedly made! I don't have a phone with my broadband package, so don't see how I'm being charged for something I didn't do! 

 

There's no phone number on my account, let alone a phone plugged in and a call made. The number is from Glasgow, I checked Google and other people are saying they have also been charged for it even though they haven't called it!

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Charged for calls I haven't made, don't have a phone with my broadbande

Posted by a Superuser, not a Sky employee. Find out more

@TaraW12  What is the number coming up with at the company in question?

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TaraW12
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This message was authored by TaraW12 This message was authored by: TaraW12

Re: Charged for calls I haven't made, don't have a phone with my broadbande

@Highlinder the number is 01412489012, when googled a website said loads of people are having the same issue

TaraW12
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This message was authored by TaraW12 This message was authored by: TaraW12

Re: Charged for calls I haven't made, don't have a phone with my broadbande

The number in question is in the picture attached

Screenshot_20221028_222841.jpg

This message was authored by Mark39 This message was authored by: Mark39

Re: Charged for calls I haven't made, don't have a phone with my broadbande

Posted by a Superuser, not a Sky employee. Find out more

@TaraW12 if you have Sky broadband, you have a phone number. I don't understand how you've been charged, but in any event, you would need to call Sky to report it and seek a refund.

This message was authored by Morris+Jack This message was authored by: Morris+Jack

Re: Charged for calls I haven't made, don't have a phone with my broadbande

 

@TaraW12 

That number is the Backup BT Openreach line test number you wil lhave had an engineer at your property to resolve a BB/ telecom issue and they dialed this number to perform a line test as the 17070 free test number wasn't working due to the type of exchange you re on.

 

Most customers have free landline calls so it never occurs to engineers that you may get chagred for the call.

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