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Discussion topic: Re: Phone line - cannot make or receive calls

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This message was authored by: SNOOKER41ball

Message posted on ‎22 May 2023 01:38 PM

Re: Phone line - cannot make or receive calls

We cannot recieve or make calls on our land line as it crackles loudly.

we have had broadband and sky TV for several years and this has happened recently.

Can you help

 

regards 

Malc Belshaw

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This message was authored by: Daniel0210

Message posted on ‎22 May 2023 03:09 PM

Re: Phone line - cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@SNOOKER41ball 

Try the troubleshooting via this link. If it discovers an external fault it may allow you to arrange an engineer.

https://www.sky.com/help/articles/fix-phone-problems-start  


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Mark39

Message posted on ‎22 May 2023 03:09 PM

Re: Phone line - cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

First try the connection test here, regardless that your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

 

If it doesn't detect a fault, it will need to be reported directly to Sky. If you wish, we can ask their messaging team to contact you via the forum so that you can do that.

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