No phone line

[Pamela+Y]

my landline has not been working for 2 weeks could you tell me why please 

[caesarome]

@Pamela+Y 

Does anything show here for you:

https://www.sky.com/help/servicestatus/your-services

If not have you run the line test to see if a fault is found, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Pamela+Y]

Done all that was advised still no phone line.

[caesarome]

@Pamela+Y 

What was the result of the line test that you ran ?

[Pamela+Y]

Still no landline had no reaction from Sky very disappointed

[Mark39]

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@caesarome wrote:

@Pamela+Y 

What was the result of the line test that you ran ?

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Sky are unlikely to respond here - it's a customer Community.

[caesarome]

@Pamela+Y 

You were sent a chat invite by Sky here but you didn't respond apparently:

https://helpforum.sky.com/t5/Talk/I-live-in-Newhall-Derbyshire-and-my-landline-is-not-working-does-a...

Do you want Sky to send you the invite it again, if so a chat bubble will appear at the bottom of thispage so you have 48 hours to respond to it.

So let us know if you want them to do this.