No land line i think it is to do with the external line

[Rockjambolini]

all of a sudden my land line with sky stopped working and I can not receive or make calls this was three days ago and I live with an elderly parent who needs her land line to be working, I cannot get hold of anyone to sort it out for us. 

[caesarome]

@Rockjambolini 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Kelsingra]

Hi @Rockjambolini 

As you mentioned that you live with your elderly parent who need the landline to work all the time, I wanted to make sure that you know about our Accessibility Team who can give you extra support if for example they have any medical equipment/care alarm connected to the landline.


Are you already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team

https://www.skyaccessibility.sky/


Thank you for joining our Community Forum! 🙂