Phoneline

[_-Dave_-]

Anyone else got.really poor ohineline through internet? Complained today to be told everything is.ok as checked it there.end!!! Wait 2 days it might fix itself - fantastic service. Promised a.call between 5-6pm - guess what no call, no engineer appointment, no customer service..and.still no phoneline that im paying.for!!

[Daniel0210]

@_-Dave_- 

Presumaby your broadband is working fine? 

If you haven't done it yet try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start 

[Mark39]

@_-Dave_- can you expand on what you mean by poor?

[_-Dave_-]

Yes it is crackled.and like your underwater.

Had a message today staing issue resolved - well it isnt.

Tried to ring again to find out when the engineer would be coming as.promised yday - dont know anything about it. Asked where was my call last night as promised and still nothing. Explaining i have a disabled person at home and rely on the home line as mobile signal is realy poor the call got ended by sky and never called me back. 

[_-Dave_-]

Tried that, jve tried and jumped through all their hoops so far , yet still nothing in respect of fixing the problem just a message saying its fixed and case closed. 

Mildenhall area suffolk.

They also stated no work being done in the area yet drove down the road and 3 seperate vans all in different holes sorting cables out. And.the water men 

[Mark39]

@_-Dave_- you've marked your issue as answered...?

[_-Dave_-]

How to i change that? Must,have done by mistake.

[Daniel0210]

@_-Dave_- 

Ive done it for you. 

[Mark39]

@_-Dave_- if Sky has notified you that the problem has been resolved, your fault report will have been closed, so you'll have to raise it again, I'm afraid.

A couple of things to try first - move the phone as far away from your broadband Hub as the cord will allow to see if it makes any difference. And try restarting your Hub, by switching off at the plug for 30 seconds.

If neither helps we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish, rather than calling.