Phoneline is crackling

[wanbli]

Please help my phone line is crackling bad and i cant hear on the phone, i can make  calls and receive calls it is not the first time iv had the problem and a engineer solved it last year,  i have tried unplugging and checking the cabels, i have a wireless phone, but i tried in a phone with wire and it is still the same, i cant afford to pay to call sky on my mobile as it is pay as you go and the last time i was £9. not sure how to test my line or get a engineer to fix this crackling. Kind Regards to anyone who can help.

Helen

[caesarome]

The chances are there is a fault outside of your property somewhere so see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[wanbli]

Thank you i tried that and it showed my broadband is working fine which it is but it didnt show anything for my phone line, it is still crackling

Helen

[caesarome]

@wanbli 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to wanbli.

[Lisa-P1987 · Accepted solution]

Update – Thanks for chatting to us wanbli. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks  

[wanbli]

Thanks Lisa and everyone that helped me, phoneline was resolved by the Sky agent that contacted me through here, many thanks.

[Jamespr]

My dad has exactly the same issue and his elderly and I can't hear him on the phone. Can someone from sky please be able to help fix this. Thank you 

[Daniel0210]

@Jamespr 

It will be much better if Sky or maybe the Messaging Team can contact you when you are at your Dads as they will need to check the line… that's providing you can pass the security questions for your Dads account.

[Daniel0210]

@Jamespr 

Your duplicate thread has been removed to prevent confusion and duplicate replies. 

[Jamespr]

Hi is there anyway you can help me with exactly the same problem ? Don't have broadband just phone which I can't use or receive calls on.

[Daniel0210]

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@Jamespr wrote:

Hi is there anyway you can help me with exactly the same problem ? Don't have broadband just phone which I can't use or receive calls on.

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@Jamespr 

Your story seems to have changed. Initially it was your dads phone. Who's phone is it and more importantly who is the account holder? 

[Molly+me]

Hi we are having the same issue. Do I need to open a new discussion for this to be escalated? I have clicked the link and tested the broadband and it says everything is ok 

[Mr+Flibbles+86]

Hi there @Molly+me , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147