Phone not working

[lars2018]

My landline phone is not working, no dialing tone nor does the 2nd phone work. I've also tried using a standard phone not cordless ones and still nothing. I've gone through the online help and its still the same. I urgently need to fix this as I care for my 80year mum and she needs 24hour access to a phone. I've tried mobiles she's not very good with !!. Any help would be appreciated

Many thanks

[caesarome]

@lars2018 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mark39]

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@lars2018 wrote:

I urgently need to fix this as I care for my 80year mum and she needs 24hour access to a phone. 

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It might be best to call (if you can) to report it, as it's urgent.

[Lisa-P1987]

Thank you for escalating this. We have sent an invite to chat 🙂

[Lisa-P1987]

Update - Spoken to lars2018, unfortunately they were unable to complete verification forms and are going to call in 🙂