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Discussion topic: No Incoming Calls

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This message was authored by: Chrisbuz

No Incoming Calls

Hi, we went over to fibre on Friday. The hub was posted to arrive the same day the engineer was here but unfortunately the postal strike delayed it arriving. I've now got it and set it up.

 

All works apart from you can't get incoming calls on the landline. See this has been raised a number of times but always resolved by being escalated for a contact from Sky. Anyone any ideas how to resolve please? 

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This message was authored by: Mark39

Re: No Incoming Calls

Posted by a Superuser, not a Sky employee. Find out more

If your Hub has a Voice light which is lit, is your phone plugged into the Hub, not the normal wall socket?

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This message was authored by: Chrisbuz

Re: No Incoming Calls

Yes it's lit green and the phone is plugged into the hub 

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This message was authored by: Chrisbuz

Re: No Incoming Calls

Can make outgoing calls 

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