Phone not working but broadband is

[Wattling1]

I've done a line test which says everything is good. Ive tried another phone cable as it says line error on the phone display. and bought a new phone and it still does not work im pretty sure we need an engineer out 

[caesarome]

Have you changed your broadband package recently and does your broadband hub have a voice light on it that is let up ?

[Wattling1]

Nope nothing has changed and we've been with sky atleast 15years

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Wattling1]

OK thanks for your help I'll keep my eyes peeled

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Addie15]

Update-We are closing this session now. If there is anything else we can help with, please do not hesitate to reach out. Thanks.