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Discussion topic: Phone line not working

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This message was authored by: Jan+Sargeson

Message posted on ‎01 Oct 2022 11:22 AM

Phone line not working

I am new to sky only just been taken over and my phone line isn't working I have tested the phone in another port and that works fine so it's not the equipment can't seem to be able to talk to a human so here I am 

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This message was authored by: GD1

Message posted on ‎01 Oct 2022 11:33 AM

Re: Phone line not working

Posted by a Superuser, not a Sky employee. Find out more

@Jan+Sargeson  Is there a voice light on the hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎01 Oct 2022 11:34 AM

Re: Phone line not working

Posted by a Superuser, not a Sky employee. Find out more

@Jan+Sargeson 

Try this troubleshooting 

https://www.sky.com/help/articles/fix-phone-problems-start 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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This message was authored by: Jan+Sargeson

Message posted on ‎01 Oct 2022 11:44 AM

Re: Phone line not working

Yes the voice light is on

 

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This message was authored by: Jan+Sargeson

Message posted on ‎01 Oct 2022 11:50 AM

Re: Phone line not working

I have tried the trouble shooting it's not working there is no dial tone

 

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Message posted on ‎01 Oct 2022 01:13 PM

Re: Phone line not working

Posted by a Superuser, not a Sky employee. Find out more

@Jan+Sargeson  Did you try the phone in the back of the router if your voice light is on.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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