Discussion topic: Phone line not working

This message was authored by: Jan+Sargeson · ‎01 Oct 2022

I am new to sky only just been taken over and my phone line isn't working I have tested the phone in another port and that works fine so it's not the equipment can't seem to be able to talk to a human so here I am

This message was authored by: GD1 · ‎01 Oct 2022

@Jan+Sargeson Is there a voice light on the hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Daniel0210 · ‎01 Oct 2022

@Jan+Sargeson

Try this troubleshooting

https://www.sky.com/help/articles/fix-phone-problems-start

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Jan+Sargeson · ‎01 Oct 2022

Yes the voice light is on

This message was authored by: Jan+Sargeson · ‎01 Oct 2022

I have tried the trouble shooting it's not working there is no dial tone

This message was authored by: Highlinder · ‎01 Oct 2022

@Jan+Sargeson Did you try the phone in the back of the router if your voice light is on.

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Discussion topic: Phone line not working

Phone line not working

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