Discussion topic: Phone line fixed after outage but it is NOT our phone number
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Message posted on 26 Nov 2023 10:22 AM
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Phone line fixed after outage but it is NOT our phone number
After a major outage in our location on phone lines the fault was allegedly fixed. The problem is that it is not our phone number. This only was noticed after answering a call and being told ' sorry wrong number'.
On calling my mobile from th landline, an unknown number was displayed. We want our number back.
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Message posted on 26 Nov 2023 10:59 AM
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Re: Phone line fixed after outage but it is NOT our phone number
You'll need to report this to Sky who will pass it to Openreach for investigation and fixing. Not sure if dialling 150 will work if the crossed line isn't a Sky number. If you can't call via your mobile post back on this thread and we can maybe get you some help via the Messaging Team.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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