Online Form Update

[ClaireSM]

I submitted an online help form, then got a text to say it had been updated.

But I dont know where to go to see what the update is!

[caesarome]

Is there anything shown in your message centre here:

https://www.sky.com/mymessages

[ClaireSM]

No, nothing showing in my messages since 2022!

[Jules1012]

I have the same problem. I submitted an online help form this morning and received a text within a couple of minutes to say there was an update. I do not have any new messages. Where else should I look?  Thanks.

[Mark39]

@Jules1012 perhaps the Community can help if you tell us the issue?

[Jules1012]

Thanks Mark.

Just moved from BT to Sky. Broadband working fine. Can make outgoing calls. Can receive incoming calls from a Sky number but all other calls from mobiles etc go straight to voicemail. 

[Mark39]

@Jules1012 when was your Sky service activated? It can be up to 24 hours before all services are fully up and runningl

[Jules1012]

@Mark39 Got the confirmation text at 8am yesterday. 

[Mark39]

@Jules1012 we can ask Sky's messaging team to contact you here so that you can report it via a private online chat,  if you wish. They may say to wait a little longer.

[Jules1012]

@Mark39 I'll give it another 24 hours to see if it sorts itself out.  Thanks for your help. 

[Mark39]

@Jules1012 feel free to post again if it's not resolved by then.