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Discussion topic: Not receiving any i

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This message was authored by yvomel55 This message was authored by: yvomel55

Not receiving any i

Cannot receive any incoming calls. 
can make outgoing calls okay. 


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Not receiving any i

Posted by a Sky employee

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Not receiving any i

Posted by a Superuser, not a Sky employee. Find out more

@yvomel55  Could youplease run the phoneline test please following the link below.

https://www.sky.com/help/articles/fix-phone-problems-start 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
yvomel55
Topic Author
This message was authored by yvomel55 This message was authored by: yvomel55

Re: Not receiving any i

Yeah. Tried all that. Still not able to receive inbound calls. 

This message was authored by caesarome This message was authored by: caesarome

Re: Not receiving any i

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Not receiving any i

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

This message was authored by lettice This message was authored by: lettice

Re: Not receiving any i

Posted by a Superuser, not a Sky employee. Find out more

A number of us suffered a similar problem around the 14th, have a look in the thread below.
Maybe you had a similar experience?
All resolved for us now yesterday afternoon. Looks more like a Sky Talk Shield glitch somewhere.
Unable to receive incoming calls | Sky Community 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Not receiving any i

Posted by a Sky employee

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

yvomel55
Topic Author
This message was authored by yvomel55 This message was authored by: yvomel55

Re: Not receiving any i

Apologies. All okay now.  Don't know how or why but sorted.  No change of hardware or anything done. Just seemed to rectify 'itself' !!  

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