No telephone line and weak internet

[zparkar]

No telephone for two weeks now and only figured it out by bumping into a friend by coincidence! 

No internet connection as well.

tried contacting sky but didn't get through. Keeps cutting out.

I believe it's an external issue and an engineer needs to be called out.

extremely frustrating and disappointed 

[caesarome]

Have you run the online line tests to see if an external fault is found ?

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.