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This discussion topic has been answered Discussion topic: No phone line

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Avatar for Ruby46
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This message was authored by: Ruby46

Message posted on ‎06 Sep 2025 09:45 AM

No phone line

Had the new broadband installed but can't make phone calls and no incoming calls 

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Avatar for Mark39
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This message was authored by: Mark39 Answer

Message posted on ‎06 Sep 2025 10:29 AM

Re: No phone line

Posted by a Superuser, not a Sky employee. Find out more

@Ruby46 is your phone plugged into your broadband Hub? It won't work if it's plugged into a wall socket. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎06 Sep 2025 10:24 AM

Re: No phone line

Posted by a Superuser, not a Sky employee. Find out more

@Ruby46 

It's normal for the phone line to not be fully operational for 24 hours or so after broadband is activated. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Mark39 Answer

Message posted on ‎06 Sep 2025 10:29 AM

Re: No phone line

Posted by a Superuser, not a Sky employee. Find out more

@Ruby46 is your phone plugged into your broadband Hub? It won't work if it's plugged into a wall socket. 

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