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Avatar for Tommy7188
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Message posted on ‎27 Jul 2024 04:07 PM

No landline

I am new broadband customer, the broadband is ok, I have no landline, I should have pay as you talk

 

 

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Avatar for Highlinder
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Message posted on ‎27 Jul 2024 04:20 PM

Re: No landline

Posted by a Superuser, not a Sky employee. Find out more

@Tommy7188  If the router has a voice light it needs to be plugged into the back of the router and not into the master socket.

If someone has helped give them Like.

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Message posted on ‎27 Jul 2024 04:15 PM

Re: No landline

Posted by a Superuser, not a Sky employee. Find out more

@Tommy7188 

 

Where do you have the phone plugged.

 

The back of the router or the old master socket

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Message posted on ‎27 Jul 2024 04:17 PM

Re: No landline

Hi, 

 

old master socket

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This message was authored by: cookiemonsteruk

Message posted on ‎27 Jul 2024 04:20 PM

Re: No landline

Posted by a Superuser, not a Sky employee. Find out more

@Tommy7188 

 

As of september last all phone line are plugged into the phone socket on the rear of the sky hub. What colour is the phone light on the hub

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Highlinder Answer

Message posted on ‎27 Jul 2024 04:20 PM

Re: No landline

Posted by a Superuser, not a Sky employee. Find out more

@Tommy7188  If the router has a voice light it needs to be plugged into the back of the router and not into the master socket.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎27 Jul 2024 04:30 PM

Re: No landline

Thank you, that seem to have done it.

 

many thanks

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Message posted on ‎27 Jul 2024 04:32 PM

Re: No landline

Thanks for your help

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