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Discussion topic: No landline

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This message was authored by: Gary+Brench

Message posted on ‎12 Mar 2024 11:53 AM

No landline

After BT did somework in the street, I have no landline. When I call my home number, it implies engaged. Broadband is working fine

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Message posted on ‎12 Mar 2024 01:23 PM

Re: No landline

Phone is recognising there is a call but not ringing ..... and yes the volume is up. It is a BY Everyday Phone and maybe not compatible wth Sky. But it did work when we first bought it a few weeks ago

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Message posted on ‎12 Mar 2024 01:30 PM

Re: No landline

Posted by a Superuser, not a Sky employee. Find out more

@Gary+Brench 

Try the help in this link 

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎12 Mar 2024 02:01 PM

Re: No landline

Thanks I have never connected phone through Hub before, should I?

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Message posted on ‎12 Mar 2024 02:03 PM

Re: No landline

@Daniel0210 Thanks I hve never connected through Hub before, should I?

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Message posted on ‎12 Mar 2024 02:04 PM

Re: No landline

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@Gary+Brench 

Any recent changes to your Broadband package? Does your hub have a voice light and if so is it lit? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎12 Mar 2024 02:06 PM

Re: No landline

No recent changes, it is not lit and has never been lit

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