Unable to receive incoming calls on the landline following FTTP install

[Michael105]

Hi, 

I have had FTTP installed today and now I cannot receive incoming calls on the landline

My DECT handset is plugged directly in to the back of the new router

The router has the green light on for Voice

I have rebooted both devices 5 times and re-tested, to no avail. 

Any advice please?

Thanks

[Mark39]

It can take up to 24 hours for the phone service to complete activation. I'd suggest leaving it until tomorrow morning, then restarting your broadband Hub by switching off at the plug for 30 seconds or so. If you still have an incomplete service then, please post back and we'll try to get you some help with it.