No landline - line is dead

[JamesMaughan]

We have no landline at all the line is totally dead, i have tried all the recommended steps but no luck is there a problem in my area?

[JamesMaughan]

Sorry forgot to say my area code is 0191 

[Mark39]

Are you new to Sky? Or has your Sky landline been working OK up to now?

[JamesMaughan]

We've been with sky for over 25 years and the landline has been working fine up until this morning, my wife is disabeled so we need the phone in case of emergencies

[Mark39]

OK first try the simple connection test here, even if your broadband service is working as it should: https://www.sky.com/help/articles/broadband-diagnostic-start