Discussion topic: No home phone

This message was authored by: amth · ‎23 Dec 2024

I cut across from planet to sky broadband and phone on Friday. Since then I've had no phone.
I've talked to 2 of you're staff but am still no further forward.
If you can't fix this problem then you leave me with no option than to cancel my contract with you as I'm still in my cooling off period

This message was authored by: PandJ2020 · ‎23 Dec 2024

You're not contacting Sky here - just other customers...

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: GD1 · ‎23 Dec 2024

@amth This is a customer helps customer community not Sky customer services.

WHat have Sky said about your phone line issue?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Mark39 · ‎23 Dec 2024

@amth I assume your phone is plugged into your broadband Hub. Do you have a white Max Hub or a black one?

Discussion topic: No home phone

No home phone

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