No dialllmg tone . Many sky checks

[barbbath]

I have had no landline for almost 2 weeks. No dialling tone. Sky have done many checks and confirmed it is a fault on the line.bbut cannot book appt with BT. I have had direct messaging with sky for over a week and was told on Monday that problemvhas been escalated but now messaging closed and back to virtual asst

[Mark39]

@barbbath have Sky said why they can't report this to Openreach (not BT)?

[barbbath]

They have done many checks and confirmed it's a fault but cannot connect to BT.  I don't understand it all. I am 85years old living alone and have followed their instructions and taken photos . Had live messaging for a week. Told on Monday that problem was being escalated  but heard nothing since and messenger has been closed

[Daniel0210]

@barbbath 

Sorry you're having this issue.

This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

As asked by @Mark39 

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@Mark39 wrote:

@barbbath have Sky said why they can't report this to Openreach (not BT)?

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[Mark39]

@barbbath unfortunately, as @Daniel0210 posted, we're customers here, and so are limited in the help we can offer.

There are two options I would suggest:

1. speak to the Accessibioity team and explain your circumstances to them - they may be able to find out what’s going on with the fault you raised: https://www.sky.com/help/articles/contacting-sky-accessibility

2. Raise a formal complaint explaining that you've spoken to Sky several times and nothing has been done: https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[barbbath · Accepted solution]

Ok..I wondered how system worked that tests links in with making appt and prevents contacts. I have tried phoning my landline on my mobile and I have a message saying I have dialled the wrong number  which obviously I have not.