No VOIP

[Jezza1302]

I recently upgraded my broadband which necessitated the landline to be moved to VOIP.

Broadband is working fine with the correct speeds but no landline.

I call SKY and the agent reckons VOIP is not available in my area?  This sounds strange as when discussing the upgrade, the previoyagent explained that my landline would automatically move across to VoIP and checked I had alternative means of calls in the event of a power cut etc.

All connections have been checked and double checked.... Just no landline unless moved back to the wall socket but this negates the broadband upgrade.... Please advise.

[Mark39]

Does your broadband Hub have a 'Voice' light on the front panel and is it lit amber or green?

[Jezza1302]

It has the light but it is not lit at all.

[Mark39]

If your phone still works normally from the wall socket, it does look like you don't have Internet calls (Sky VOIP). What did you upgrade from and to?

In practical terms internet calls don't make very much difference, apart from possibly an improvement in call quality and the potential convenience of plugging your phone into the Hub. Call costs are identical.

[Jezza1302]

Superfast 35 to Superfast.

If I was to go back I would have to plug the micro filter back in? 

Ps. Many thanks for your assistance so far.

[Mark39]

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@Jezza1302 wrote:

Superfast 35 to Superfast.

If I was to go back I would have to plug the micro filter back in? 

Ps. Many thanks for your assistance so far.

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Ah, OK. I suspect as that only involves re-configuring your old setup, rather than switching to a new technology, it wouldn't trigger internet calls.

You would need to use a microfilter for both products.

https://www.sky.com/help/articles/set-up-hub-broadband-hub-do-you-have-internet-calls

[Jezza1302]

Many Thanks Mark.  Will try that when I get home

[Jezza1302]

I've done this, the landline is now working 😁 ...... BUT, with the router attached to a micro filter I'm back at 37.6 MPs at devices 😭

Kind of defeats the object of the upgrade? 

[TimmyBGood]

@Jezza1302 

Significant speed upgrade comes from switching from copper FTTC to optical FTTP.

Moving from Superfast 35 to Superfast on FTTC might increase speed towards the maximum 80Mbs possible over that technology, but only if the line can support it: FTTC is always limited by copper line length to the local fibre cabinet.

[Jezza1302]

Thanks, I understand this, but when the router was straight into the wall socket I was getting 78 MPs at devices.  Acceptable but no landline as it didn't work on the hub.

So, going back to a micro filter so I have internet AND landline I see a decrease in speeds.

The original agent I spoke to said the phone would have to move to VOIP, could it just be a case that it is not correctly provisioned? 

[Mark39]

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@Jezza1302 wrote:

Thanks, I understand this, but when the router was straight into the wall socket I was getting 78 MPs at devices.  Acceptable but no landline as it didn't work on the hub.

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Adding a microfilter shouldn't cause that kind of speed reduction. I'd suggest replacing it.

[Jezza1302]

Thank you again.  Will order one now 😁 

Thanks for everyone's time and advice today 👍