Hi All
Hope you can help. I have an issue with several services but customer service is giving us the run around.
Mid July we took a sky sporte trial and this is showing in MySky as 'already yours' but it never worked on the TV. I called to question this and was told that I need to upgrade my broadband router.
They replaced my black sky router with a white 'pro model' but the TV service did not work. After replacing the router my phone has constantly been showing as engaged and we are unable to make or receive calls. I have been on the phone to sky several times now and they have had me reboot the ONT, reset the router, double check the connections etc and I've been told two or three times this is a fault with open reach.
I've been told contradictory things like an engineer will resolve remotely and someone needs to visit me but it has never been arranged. I've made a complaint to sky and they have rung me a couple of times but we are now three weeks with no service.
Has anyone got any ideas of things we can try to get out landline back up and running?
William.
