No Land Line

[Ron_Warren]

I am asking this for my Father-in-Law who has dementia.

His land line has recently stopped working but his broadband is still ok. I have swapped the filter for another and also tried a know good phone in the master socket without any success.

I have tried to arange an engineer visit but the call centre will not do this without the account password/security questions. As he has dementia the account holder cannot remember these so I am unable to arrange a visit.

Has anybody have any advice as to how I can proceed with this. The land line is the only way that we can communicate as he has also lost his mobile phone.

Any help would be appreciated.

[Daniel0210]

@Ron_Warren 
If you call Sky whilst with your f-i-l they should be able to confirm he's the account holder by other means (get his payment details to hand in case that's what they ask). They should then be able to set a new telephone password for when you ring on his behalf. You'll be able to do most things except cancel a subscription.

It may also be worth registering him with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

[Ron_Warren]

Thanks Daniel, I'll give it a go.