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Discussion topic: New to fibre cannot get phone working

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Message posted on ‎25 Oct 2022 06:55 PM

New to fibre cannot get phone working

Was not told when upgrading to fibre that my phone would also change have now bought a new phone for voip but still not working . Can someone help please 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎25 Oct 2022 06:58 PM

Re: New to fibre cannot get phone working

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@martino1408 

 

Its not voip in the true sense of the likes of vonage etc so any old phone plugged into the back of thdm hub would do if you are on fttp

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This message was authored by: martino1408

Message posted on ‎25 Oct 2022 06:59 PM

Re: New to fibre cannot get phone working

Thanks for the answer but old phone did not work new phone doesnt work

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This message was authored by: cookiemonsteruk

Message posted on ‎25 Oct 2022 07:04 PM

Re: New to fibre cannot get phone working

Posted by a Superuser, not a Sky employee. Find out more

@martino1408 

 

Where is your phone plugged in the back of the hub or a mastersocket?

 

Is your broadband working?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by: martino1408

Message posted on ‎25 Oct 2022 07:11 PM

Re: New to fibre cannot get phone working

Hi yes broadband working phones have been plugged into back of router socket marked UK as instructed

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This message was authored by: cookiemonsteruk

Message posted on ‎25 Oct 2022 07:14 PM

Re: New to fibre cannot get phone working

Posted by a Superuser, not a Sky employee. Find out more

@martino1408 

 

I have moved your post here

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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