3

Discussion topic: New Broadband box Only 3 lights on - no voice light

Reply
This message was authored by Melkor67 This message was authored by: Melkor67

New Broadband box Only 3 lights on - no voice light

We got a new broadband box last week and we have had no  landline since. The voice light has not come on.   The phone says "check phone line"I think there is a fault. How do I get this sorted.

 

thanks


Best Answers
This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: New Broadband box Only 3 lights on - no voice light

Posted by a Superuser, not a Sky employee. Find out more

@Melkor67When was your broadband activated and have you turned the router off and back on since the activation?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

View this Answer within the discussion

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: New Broadband box Only 3 lights on - no voice light

Posted by a Superuser, not a Sky employee. Find out more

@Melkor67When was your broadband activated and have you turned the router off and back on since the activation?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Melkor67
Topic Author
This message was authored by Melkor67 This message was authored by: Melkor67

Re: New Broadband box Only 3 lights on - no voice light

Hi

 

I just tried turning it off there and Im delighted to say all lights came on and the phone is working.  Thank you. I should have tried that before I came on.

This message was authored by Highlinder This message was authored by: Highlinder

Re: New Broadband box Only 3 lights on - no voice light

Posted by a Superuser, not a Sky employee. Find out more

@Melkor67Great that it is all working.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion