My phone line is not working

[JimH1964.]

My phone line is not working can't call or receive calls ,no diling tone

[cookiemonsteruk]

@JimH1964. 

Is your broadband working as normal?

[cookiemonsteruk]

@JimH1964. 

You could try this online diagnostic test

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

[JimH1964.]

I did all the tests no luck ,I even purchased a new phone , broadband is ok

[cookiemonsteruk]

@JimH1964. 

If you have any other means of contacting sky you can do so on 150 from a sky landline or mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

If not we can escalate direct to sky

[JimH1964.]

Ok thanks for the help 

[JimH1964.]

Still not working 😭

[Chrisee]

@JimH1964. what did Sky say when you reported the fault?. If the issue requires action by Openreach you need to be aware thst their dnginers were/are striking on 29th July and 1st August. 

[Tom-W19]

Hi JimH1964

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19 · Accepted solution]

After speaking with JimH1964 we accessed the account and ran a line test which detected an external fault and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you JimH1964 and thanks again.