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Discussion topic: My landline isnt working since I switched over to sky. It says its temporarily unavailable

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This message was authored by: Umpey

My landline isnt working since I switched over to sky. It says its temporarily unavailable

I changed over to sky from BT on Monday 25th November.  Since then my landline hasn't worked.  If called it say the number you are calling is temporarily unavailable.   I have tried all the guidance online and nothing works.    Everything is plugged in where it should be to the hub.  Please can someone contact me to resolve the issue.  This is  urgent as I have health conditions which the hospital use my landline to contact me on.

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This message was authored by: Laing1

Re: My landline isnt working since I switched over to sky. It says its temporarily unavailable

Posted by a Superuser, not a Sky employee. Find out more

@Umpey wrote:

I changed over to sky from BT on Monday 25th November.  Since then my landline hasn't worked.  If called it say the number you are calling is temporarily unavailable.   I have tried all the guidance online and nothing works.    Everything is plugged in where it should be to the hub.  Please can someone contact me to resolve the issue.  This is  urgent as I have health conditions which the hospital use my landline to contact me on.


@Umpey Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: Mark39

Re: My landline isnt working since I switched over to sky. It says its temporarily unavailable

Posted by a Superuser, not a Sky employee. Find out more

@Umpey do you have a white broadband Hub, or black,? Is your phone plugged into the Hub?

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