My landline is not working

[Lisa513]

My landline is not working after Installing the new WiFi hub, I'm getting no calls in and cant ring out.  However, its in a double socket which is plugged into the main socket and the WiFi is working fine.

Can someone please contact me.

Thanks

Lisa 

[Daniel0210]

@Lisa513 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are. You need to instigate contact if the fellow customers here can't help with whatever query you may have.

Where is your Sky Talk landline plugged in? 

[Mark39]

@Lisa513 why were you sent a replacement Hub? I'm wondering if it was because you have been switched to internet calls. Try plugging your phone into the telephone socket on the rear panel of your new Hub, and then check for a dial tone.