My house phone isn’t working again

[Amy19901]

My house phone not working again , now this has happend previously about 5 times . I have had to have someone out to fix this , 

[Daniel0210]

@Amy19901 

In what way isn't it working? Any recent changes to your package? What has the engineer done previously to rectify the problem? 

[Amy19901]

It's ringing in . But when I am answer it they is nothing there no sound or anything . Iv had wires n stuff changed previously for it to come back on 

[Daniel0210]

@Amy19901 

I think you'll need to report it to Sky again so Openreach can investigate. Stress to the agent it's a recurring problem. 

[Amy19901]

Thank you for ur advise am going to ring them again , or won't one of them message me on here 

[Daniel0210]

@Amy19901 

If ringing to report it is an issue (as that's presumably how you reported it last time) then we can ask the Messaging Team on here to help if you prefer. 

[Amy19901]

Yea please can we arrange on here for them to come back out and try solve the problem 

[Daniel0210]

@Amy19901 

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Amy19901  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Amy19901]

Hi I'm back , is someone from the engineering going to come out 

[Mark39]

@Amy19901 you need to engage directly with Sky via the chat bubble.