Mother had fibre fitted Monday. No internet or working landline.

[Ange17]

Mum, 80 years old with terminal lung & liver cancer had fibre fitted Monday. Since then no service on landline or internet. She doesn't have a mobile. Phoned Tuesday, no help whatsoever and didn't seem concerned a dying woman had no means of communication! Surely you have a vulnerable persons policy. She has no means of communication whatsoever. I'm at my wits end with worry. 

[Ange17]

Sky have also just CONGRATULATED me and sent a badge for being the first to post this. 
you couldn't make it up! 

[Mark39]

@Ange17 some background details please:

Does your mother have a white Hub or a black one?

Is her phone plugged into the Hub?

If it's the black Hub, is the Voice light illuminated in the front panel? Amber or green?

What did Sky actually say?

The badge etc is automated.

[Ange17]

Hi, it's a black box. 'Voice' is amber, the phone cable is connected to the black box.  I was told the problem was probably BT and should work the following day. I have the same Openreach engineer at my home now connecting fibre. He thinks it's either BT or a faulty box. 

[Mark39]

@Ange17 it's common for the phone service activation to take up to 24 hours, so the adviser's reply was correct.

If your mother restarts the Hub, by switching off at the plug for 30 seconds, and the Voice light remains amber, I'd speak to Sky again.

If you have authority to speak on your mother's behalf, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?