Discussion topic: Lost phone line post full fibre install
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Message posted on 09 Oct 2025 02:18 PM
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Lost phone line post full fibre install
Hi. I've just had full fibre installed & now have no home phone signal 🙄. Everything is plugged in & worked perfectly prior to the install
broadband is working fine , landline plugged into the router as instructed.
Am I missing some magic code?
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Message posted on 09 Oct 2025 02:35 PM
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Re: Lost phone line post full fibre install
It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 11 Oct 2025 02:18 PM
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Re: Lost phone line post full fibre install
My hone phone hasn't worked for 3 days now after my full fibre upgrade, highly dissapointed
Message posted on 11 Oct 2025 02:22 PM
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Re: Lost phone line post full fibre install
Presumably you've got it plugged into the back of the hub and NOT a wall socket?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 11 Oct 2025 02:29 PM
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Re: Lost phone line post full fibre install
@Smjxxx do you have a black Hub, or white?
Message posted on 11 Oct 2025 02:38 PM
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Re: Lost phone line post full fibre install
It's in the hub
Message posted on 11 Oct 2025 02:52 PM
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Re: Lost phone line post full fibre install
A black hub
Message posted on 11 Oct 2025 03:04 PM - last edited: 11 Oct 2025 03:23 PM
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Re: Lost phone line post full fibre install
@Smjxxx have you reported it to Sky? Try restarting both your Hub and the ONT by switching them off at the plug for half an hour or so. When they've restarted is the Voice LED on the Hub illuminated?
Edited to add 'on the Hub' for clarity.
Message posted on 11 Oct 2025 03:08 PM
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Re: Lost phone line post full fibre install
Its flashing green I will try that
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