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Discussion topic: Line cord error

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This message was authored by: TH1941

Message posted on ‎31 Jul 2023 01:51 PM

Line cord error

Telephone says line cord error 

 

tried everything to resolve including using a new phone but still not working for 2 weeks plus 

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This message was authored by: caesarome

Message posted on ‎31 Jul 2023 01:56 PM

Re: Line cord error

Posted by a Superuser, not a Sky employee. Find out more

Have you changed your broadband package a few weeks ago ?

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Message posted on ‎31 Jul 2023 02:15 PM

Re: Line cord error

No change to broadband 

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This message was authored by: caesarome

Message posted on ‎31 Jul 2023 04:38 PM

Re: Line cord error

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See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:


https://www.sky.com/help/articles/fix-phone-problems-start

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Message posted on ‎02 Aug 2023 06:50 AM

Re: Line cord error

Thanks for this , I've tried this now a few times but still not able to make or receive calls . How do I arrange an engineer to come and fix ? Thank you 

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Message posted on ‎02 Aug 2023 07:34 AM

Re: Line cord error

Posted by a Superuser, not a Sky employee. Find out more

If you ran the line test did it say it found a fault ?

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